Privacy Policy

Mandatory Information regarding the Processing of Personal Data

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Data protection declaration website

Introduction

This privacy policy informs you about the type, scope and purpose of the collection and use of personal data on this Website by the RIEMSER Pharma GmbH (hereinafter called “we” or “us”). We are responsible for all personal data collected on this website, unless this privacy policy provides different information. 
Personal data is information that can be used to identify a person, i.e. information that can be traced back to a person. This typically includes your name, e-mail address or telephone number. In addition, however, purely technical data that can be traced back to a person must also be regarded as personal data. 
The contact details of the data controller are the following


Contact details of the data controller:


RIEMSER Pharma GmbH
Site Berlin 
Hohenzollerndamm 150–151
14199 Berlin
Tel.: +49 (0) 30 338427-0
Fax: +49 38351 76-48
E-Mail: info@riemser.com

Contact details of the data protection officer:
RIEMSER Pharma GmbH
FAO Data Protection Officer
Hohenzollerndamm 150–151
14199 Berlin
E-Mail: datenschutz@riemser.com

Your Rights

On request, you have the right to obtain free information on your stored personal data. Additionally, you have the right to obtain the rectification of inaccurate personal data, the right to obtain a restriction of excessively processing of personal data as well as the right to obtain the erasure of unlawful processed personal data or data which is stored too long (as far as there are no legal obligations to store the data). Furthermore you have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit those data to another controller (right to data portability).
Insofar you have also a right to object in individual processes this is dealt within the description of the individual process. 
In order to exercise your rights you can write an e-mail to datenschutz@riemser.com.
In addition, you have the right to lodge a complaint with a supervisory authority.


Voluntary Provision of Data

The provision of your personal data on this website is generally neither required by law nor by contract. You are not obliged to disclose personal data on this website. However, the provision of the functions of this website requires the processing of your personal data.


Data recipients

Generally, we do not transfer personal data, except we mentioned this expressively in this Privacy Policy. Nevertheless, this website is hosted by our service provider DomainFactory GmbH, Oskar-Messter-Str. 33, 85737 Ismaning. Within this hosting service, DomainFactory GmbH automatically processes the abovementioned personal data. This is done exclusively in accordance with our instructions and on our behalf according to a processing contract, pursuant to Art. 28 GDPR. 
The transfer of personal data to the abovementioned service provider is based on Art. 6 (1) lit. f GDPR. According to Art. 6 (1) lit. f GDPR the processing of personal data is lawful if the processing is necessary for the purpose of the legitimate interests pursued by us, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data. Our legitimate interest consists in the use of special service providers that realize hosting better than we do. You can object to this data processing at any time if there are reasons which exist in your particular situation and which speak against the data processing. In order to do so you can write an e-mail to datenschutz@riemser.com.


Information on Cookies 

Cookies are small text files which are stored on your terminal device by the browser used when you access our website. In this way you can "recognize" individual services of a website and "remember" which settings you have made. This serves on the one hand the user-friendliness of web pages and thus the users (e.g. storage of login data). On the other hand, cookies are used to collect statistical data on website use and to use the data thus obtained for analysis and advertising purposes.
Some cookies are automatically deleted from your terminal device as soon as you leave the website (so-called session cookie). Other cookies are stored for a certain period of time, which does not exceed two years in each case (persistent cookies). We also use so-called third party cookies, which are managed by third parties in order to offer certain services. 
You can influence the use of cookies. Most browsers have an option that restricts or completely prevents the storage of cookies. However, it is pointed out that the use and especially the comfort of use are limited without cookies.


Overview about the Processes

Personal data are processed on this website in the context of the following processes:

  • Contacting
  • DocCheck
  • Product Complaint
  • Server Logfiles
  • Matomo Analytics (Piwik)
  • Contacting

When you contact us (for example by e-mail or by using the contact form), the information provided by you will be stored for the purpose of processing the request and in the event that further questions arise.


Legal Basis 

The processing of personal data within the frame of contacting is based on Art. 6 (1) lit. a and lit. f GDPR. According to Art. 6 (1) lit. f GDPR the processing of personal data is lawful if the processing is necessary for the purpose of the legitimate interests pursued by us, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data. Our legitimate interest consists in the provision of this website’s functions [if applicable, enter different interests, i.e. marketing]. You can object to this data processing at any time if there are reasons which exist in your particular situation and which speak against the data processing. In order to do so you can write an e-mail to the data protection officer.


Storage Period

The personal data stored within the scope of establishing contact will be deleted if the request has been completely clarified and it is also not to be expected that the concrete contacting will become relevant again in the future.
DocCheck
This website uses DocCheck. This is a service of DocCheck Medical Services GmbH (“DocCheck”), Vogelsanger Straße 66, 50823 Cologne, Germany. The access data (user name and password) is directly checked on the servers of DocCheck. We therefore have no way of reading your data, so that we do not receive any personal data about you as a user of the service, unless you have explicitly consented to the data transfer (e.g. through “DocCheck Personal”).
When using DocCheck as an own data controller, its terms and conditions and especially its privacy policies apply between you and DocCheck (http://www.doccheck.com/de/privacy).


Product Complaint

We offer the possibility of a product complaint on our website. In order to do this, you must download a form, complete it and return it to us with the product in question. We process personal data for this process. This includes your name, company name, address and similar data. 


Legal Basis

The processing of personal data within the frame of a product complaint is based on Art. 6 (1) lit. a GDPR. According to Art. 6 (1) lit. a GDPR the processing of personal data is lawful if the data subject has given consent to the processing of his or her personal data for one or more specific reasons. Within the frame of a product complaint you have given the following consent while downloading the form on our website:
“I hereby agree to the storage, use and processing of my personal data under the condition that they are deleted immediately after contacting and handling of the complaint.”


Storage Period

As mentioned in the consent, your data will be deleted as soon as the product complaint is finished. These data will be deleted even earlier in case you withdraw your consent. 
Server Log Files
Each time you access the website, we automatically collect a series of technical data, which is personal data. 
These are:

  • User’s IP address
  • Name of the requested website respectively the data file 
  • Date and time of the access
  • Transferred data volume
  • Report of successful retrieval
  • Browser type and version
  • User’s operating system
  • Deviced used by the user, including MAC address
  • Referrer-URL (the previously visited website) 

We do not combine this data with any other personal data that you actively provide on the website. We collect server log files for the purpose of administering the website and to be able to recognize and prevent unauthorized access.


Legal Basis

The processing of personal data within the frame of the log files is based on Art. 6 (1) lit. f GDPR. According to Art. 6 (1) lit. f GDPR the processing of personal data is lawful if the processing is necessary for the purpose of the legitimate interests pursued by us, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data Our legitimate interest is in the easier administration and the ability to detect and track hacking. You can object to this data processing at any time if there are reasons which exist in your particular situation and which speak against the data processing. In order to do so you can write an e-mail to the data protection officer.


What is an IP address?

The IP address is a worldwide unique set of numbers which is assigned to each device (e.g. smartphone, tablet, PC) connected to the Internet. The IP address depends on which Internet access your device is currently connected to the Internet. This can be the IP address that your Internet provider has assigned to you, for example, if you are connected to the Internet via your W-LAN at home. It can also be an IP address assigned to you by your mobile phone provider or the IP address of a provider of a public or private W-LAN or other Internet access. In its currently most common form (IPv4), the IP address consists of four number blocks. In most cases, as a private user, you will not use a constant IP address, as this is only temporarily assigned to you by your provider (so-called "dynamic IP address"). With a permanently assigned IP address (so-called "static IP address") a clear assignment of user data is easier in principle. Except for the purpose of tracking unauthorized access to our website, we do not use this data on a personal basis, but only evaluate on an anonymous basis which of our websites are favored, how many accesses are made daily and the like.
Our website already supports the new IPv6 addresses. If you already have an IPv6 address, you should also know the following: The IPv6 address consists of eight blocks of four. The first four blocks are, as with the entire IPv4 address, typically assigned dynamically by private users. However, the last four blocks of an IPv6 address (so-called "interface identifiers") are determined by the terminal device that you use to browse the website. Unless otherwise set in your operating system, the so-called MAC address is used for this. The MAC address is a type of serial number that is assigned uniquely for each IP-capable device worldwide. We do not store the last four blocks of your IPv6 address. We generally recommend that you activate the so-called "Privacy Extensions" on your terminal device in order to make the last four blocks of your IPv6 address more anonymous. Most common operating systems have a "Privacy Extensions" function, which, however, is not preset by default in some cases.


Storage Period

The log data is automatically deleted after 30 days. We reserve the right to store log data longer, if there are facts which suggest that an illegal access has taken place (such as the attempt of hacking or a so-called DOS-attack).

 

  • Matomo Analytics (erstwhile Piwik)


Our website uses the web analysis service Matomo Analytics, in order to analyse the use of our website and thereby improve the website.
Cookies are stored on your computer when you use Matomo Analytics. The information collected in this way is stored exclusively on a server in Germany. You can set your browser in order to prevent the storage of cookies and to prevent the processing of data by Matomo Analytics. If you prevent the storage of cookies, we point out that you may not be able to use our websites in full. 
We use Matomo Analytics on our websites exclusively with the extension "AnonymizeIP". This shortens the processing of IP addresses and excludes direct personal reference. The IP address transmitted by your browser using Matomo Analytics will not be merged with other data collected by us.
The Matomo Analytics program is an open source project. General information are available under https://matomo.org/privacy-policy/.


Legal Basis


The processing of personal data within the frame of Matomo Analytics is based on Art. 6 (1) lit. a and lit. f GDPR. According to Art. 6 (1) lit. f GDPR the processing of personal data is lawful if the processing is necessary for the purpose of the legitimate interests pursued by us, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data. Our legitimate interest consists in analyses of website’s use. You can prevent the transmission of data generated by the cookie and relating to your use of the website (including your IP address) to Matomo Analytics and the processing of this data by Matomo Analytics by downloading and installing the browser plug-in available under the following link: https://matomo.org/privacy-policy/.


Storage Period

The personal reference is deleted directly by the partial deletion of the IP addresses, so that only statistical data is stored.